Reading Time: 2 minutesThis post and content is courtesy of www.helpscout.net. I’ve snipped my personal favorite top strategies, but you can also check out the full list here. 1. Utilize positive social proof.…
customer service
Customer Retention Starts Now!
Reading Time: 1 minuteCustomer retention is widely known as that desperate, last ditch effort to save an unsatisfied customer from taking their business elsewhere. This is reality folks. We work so damn hard…
Surprise and Delight the Starbucks Way
Reading Time: 1 minuteMocha-frappa-latte-whatever. We don’t go to Starbucks for the $6 cups of coffee. We go because they are so good at creating an enjoyable, creative, and memorable customer experience. And they…
5 Ways to Show Customers You Love Them
Reading Time: 2 minutesCustomers are the lifeblood of a business. Some may further define this as ‘good’ customers are the lifeblood, but I won’t spend time on that argument right now. There are…
How to be a ‘not-so-undercover’ boss in 3 easy steps
Reading Time: 2 minutesThe hit TV show, Undercover Boss, follows big business executives (many times CEOs) around their own companies while they pose [undercover] as in-training frontline workers. The show illustrates how very…
First Impressions are Critically Important- Here’s Why.
Reading Time: 2 minutesTo an exceptional degree, customers evaluate your company according to their initial brush or full fledged contact with you. What does this mean for you? It means, that the way…