3 Important Circles You Should Understand

TJ Waldorf

Reading Time: 2 minutesI often refer to Stephen Covey’s Circle of Influence and Concern when faced with challenges. Likewise, I often encourage others to take a similar approach when their concerns seem to lie outside both the circle of control — the small inner circle — and the circle of influence — the…

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Mind Push-Ups

TJ Waldorf

Reading Time: 1 minuteMulti-vari analysis, statistical process control, Chi square, Type I errors…….Phew! Over the last two months I’ve been studying to take the Six Sigma Green Belt Certification exam (CSSGB). If you’re not sure what six sigma is, go to http://bit.ly/YZ2Wt3 to learn about it 😉 The purpose of this post is not to teach…

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Customer Retention Starts Now!

TJ Waldorf

Reading Time: 1 minuteCustomer retention is widely known as that desperate, last ditch effort to save an unsatisfied customer from taking their business elsewhere. This is reality folks. We work so damn hard to find new customers day in a day out, and it’s only in those final moments that we realize the…

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Surprise and Delight the Starbucks Way

TJ Waldorf

Reading Time: 1 minuteMocha-frappa-latte-whatever. We don’t go to Starbucks for the $6 cups of coffee. We go because they are so good at creating an enjoyable, creative, and memorable customer experience. And they are so damn consistent. Want to know how they do it? You’re in luck. Joseph Michelli reveals the coffee kings…

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Think….Then Speak.

TJ Waldorf

Reading Time: 1 minuteWe are all blabber mouths. 98% of people like to hear themselves talk, so they do a lot of it (fake statistic for entertainment purposes). Too often, however, we talk too soon. We are all prone to knee-jerk reactions that make us blurt stuff out that might not be as…

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Sell a Brighter Future, Not Features

TJ Waldorf

Reading Time: 2 minutesI don’t buy clothes, I buy style and sense of enhanced self image. I don’t buy a car, I buy safety and financial balance. I don’t buy books, and buy value in my future and a bigger paycheck. Confused? You shouldn’t be. While you may walk away from a store…

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3 Business Reasons To Do What The Beatles Said To Do

TJ Waldorf

Reading Time: 1 minuteI love me some Beatles- And as John, Paul, George, and Ringo once said….”come together right now”. Those four words, in the context of a business environment, are very important. They are important because no team or company wins or loses alone, based on one component or division of the business.…

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5 Ways to Show Customers You Love Them

TJ Waldorf

Reading Time: 2 minutesCustomers are the lifeblood of a business. Some may further define this as ‘good’ customers are the lifeblood, but I won’t spend time on that argument right now. There are a few fundamental tactics everyone should use to get closer to the customer and build deeper value and relationships. 5…

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Assume Confusion Until Proven Otherwise

TJ Waldorf

Reading Time: 2 minutesI apologize in advance for potentially giving credit in the wrong place on this, but here’s an interesting tip I picked up from the book titled ‘Judgement on the Front Line’, by Chris DeRose and Noel M. Tichy. It goes like this… “Until otherwise proven wrong, assume confusion.” Now, I…

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Navigate Daily B.S. by Practicing the Art of Candor

TJ Waldorf

Reading Time: 2 minutesLet me first start by saying that I am not always a fan of ‘all-things-Jack-Welch’, but do think he hits the nail on the head when it comes to a few topics- One in particular is the topic of ‘candor‘. The dictionary.com definition of candor is simply,  “the state or…

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